Cancellation policy

Last updated: 5 September 2026

This policy applies to the Deadswitch cloud plan, which is sold as a monthly subscription. Drives are one-time purchases and are covered by our Refund Policy instead.

How the subscription works

The cloud plan is billed monthly, in advance, on the same calendar day you first subscribed. Each payment covers the following month of check-in reminders, beneficiary notification and vault access. It renews automatically until you cancel.

How to cancel

You can cancel at any time, for any reason, from your Deadswitch account, or by emailing support@dead-switch.com from the address on the account. There is no minimum term, no cancellation fee and no notice period. Cancellation takes effect at the end of the billing period you have already paid for, and no further payments are taken.

What happens when you cancel

Your access continues until the end of the paid period. When it ends:

• Check-in reminders stop, and no release will occur if you later stop responding.
• Your beneficiaries are not notified of anything. If you want them to know the switch is no longer armed, you will need to tell them.
• Your encrypted vault and beneficiary details are deleted from our systems within 30 days, in line with our Privacy Policy.

If you want to keep what you have stored, export it or move it to a Deadswitch drive before the period ends. We cannot recover it afterwards.

Refunds

Payments already made are not refunded, including for any unused part of the current month. If you cancel by mistake immediately after a renewal, contact us within 48 hours and we will look at it.

Pausing and reactivating

We do not offer a pause. You can resubscribe at any time, but a new subscription starts a new vault: nothing from a cancelled plan is retained.

Price changes

If the monthly price changes, we will email you at least 30 days before it applies to your account. You can cancel before the change takes effect and pay nothing further.

Failed payments

If a renewal payment fails, we will retry it and email you. If payment has not succeeded within 14 days, the subscription is cancelled and the terms above apply. Because a lapsed plan means no release will occur, please keep your payment details current.

Contact

support@dead-switch.com