Shipping policy
Last updated: 5 September 2026
This policy applies to physical Deadswitch drives. The cloud plan involves no shipment — access is by email within minutes of checkout.
Processing
Orders are processed within 1–2 business days, excluding weekends and public holidays. You will receive an email with a tracking number the moment the parcel leaves us.
Packaging
Every drive ships in plain, unbranded packaging. Nothing on the outer carton, the label or the customs declaration describes the contents beyond what carriers legally require. Inside is a plain box, the drive, a printed recovery card and a folded setup guide. Nobody handling the parcel learns what it is.
Delivery times
Estimated delivery after dispatch:
- United States: 3–7 business days
- Canada, United Kingdom, European Union, Australia, New Zealand: 7–14 business days
- Elsewhere: 10–21 business days
These are carrier estimates, not guarantees. Delays caused by carriers, weather, customs or local holidays are outside our control, though we will chase any parcel that goes quiet.
International orders
Import duties, taxes and customs fees are set by the destination country and are the customer's responsibility. They are not included in the price or the shipping charge. If a parcel is refused and returned to us because duties were not paid, we will refund the purchase price minus the shipping costs incurred both ways.
Addresses
Please check your delivery address at checkout. We can change an address until the order is dispatched; after that, changes depend on the carrier and may not be possible. Parcels returned to us because of an incorrect address can be re-sent at the customer's cost.
Damaged or lost parcels
If a parcel arrives damaged, or tracking shows it as delivered and you do not have it, contact us within 7 days of the delivery date shown by the carrier. Keep the packaging if it arrived damaged. We will investigate with the carrier and send a replacement drive where the loss or damage is confirmed.
Contact
Shipping questions: support@dead-switch.com. Include your order number and tracking number where you have them.
